Privacy Policy
Welcome to Welcome to Delta Sapa Hotel. We respect your privacy and are committed to protecting your personal data to the fullest extent.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our booking services.
1. Information Collection
We may collect basic personal information from you when you make a reservation, contact our support team, or subscribe to our updates. This information may include:
- Full name
- Contact phone number
- Email address
- Identity Card (ID) or Passport details (specifically required for temporary residence declaration under local laws)
- Any special requests or preferences related to your stay
2. Purpose of Using Information
The personal information we collect will be used for the following general purposes:
- Confirming, processing, and managing your room reservations.
- Providing hospitality services, customer support, and answering any inquiries during your stay.
- Fulfilling our legal obligation to register your temporary residence with local authorities, as mandated by Vietnamese law.
- Sending policy updates, service announcements, or promotional offers (only if you have opted in to receive them).
- Improving the quality of our services and enhancing your overall guest experience.
3. Sharing Information with Third Parties
Welcome to Delta Sapa Hotel strictly commits not to sell, trade, or rent your personal information to any third party for commercial purposes.
We will only share your information in necessary circumstances, such as:
- With competent authorities: To fulfill temporary residence declaration requirements or respond to lawful requests from government bodies.
- With trusted service providers: Third-party partners directly involved in operating our services (e.g., payment gateways), who are also bound by equivalent confidentiality agreements.
4. Data Retention Period
Your personal data will be stored securely on our systems until the purpose of collection has been fulfilled, or until you explicitly request its deletion. Data related to accommodation records will be retained for the specific duration required by applicable laws.
5. Security Commitment
We implement appropriate technical and organizational measures to safeguard your personal information against accidental loss, misuse, unauthorized access, alteration, or disclosure. All transaction details and guest data are handled with the utmost care and strict confidentiality.
6. Customer Rights
You have the right to request access to, verify, update, or delete your personal information at any time. If you wish to exercise these rights or have any questions regarding how we handle your data, please reach out to us using the contact details provided below.
7. Policy Changes
We reserve the right to modify or update this Privacy Policy at any time to reflect changes in the law or our services. Any revisions will be publicly posted on our official website or social media pages.
Contact Information for Privacy Inquiries:
Property Name: Welcome to Delta Sapa Hotel